Casa da Diversao

Privacy Policy

Casa da Diversao respects your privacy. This Privacy Policy explains how we may handle personal information connected with casadadiversao.com and with direct interactions between Casa da Diversao and people who visit our website, make an enquiry, contact the venue or otherwise engage with us.

Our privacy commitment

We aim to describe our approach in clear, practical language. Personal information may be collected when you choose to share it with us, when you use our website, or when information is generated through an interaction with Casa da Diversao. This policy explains the main ways that information may be collected, used, disclosed, protected and managed.

Effective date and scope

Effective date: 3 September 2026. This policy applies to personal information collected through casadadiversao.com and through direct communications with Casa da Diversao. If you follow a link from our website to another provider’s website, that provider’s privacy practices and policies will apply to information handled through its own services.

Collection

Information we may collect

Information you give us

You may choose to provide personal information when you submit an enquiry or otherwise contact Casa da Diversao. Depending on what you share, this may include your name, email address, phone number and the content of your message. Where relevant to your request, it may also include visit-related or booking-related preferences that you choose to provide. These examples are not mandatory for every interaction; the information we receive depends on the way you contact us and the details you decide to include.

Information collected through the website

When you use casadadiversao.com, we may collect or receive technical and usage information that helps us operate, understand and improve the website. This may include device or browser type, pages viewed, referring source, the date and time of a visit, approximate location derived from technical information, and IP-related technical data. We use conditional language because the information available can depend on your device, browser settings and the website features you use at the time.

Information from communications and social channels

Information included in emails, phone conversations, messages sent through a social platform, or other direct communications may be retained where needed to respond and manage the interaction. Third-party communication platforms have their own privacy settings and policies, which may affect how they handle information you provide through them. Please avoid sending unnecessary sensitive information to [email protected] or through any other communication channel.

Use

How we use personal information

Responding to requests

We may use your contact details and the content of your enquiry to respond to questions, provide information you have requested and manage conversations with you. This can include enquiries made through the website, by direct email or by phone. Our use of this information is directed to the interaction you have initiated and the practical steps needed to understand and address your request.

Supporting dining and venue interactions

Information you choose to provide may be used to manage enquiries relating to dining, visits, group arrangements or other venue-related requests. Casa da Diversao may use those details as operational support for the interaction you have asked us to consider. We do not assume information is needed beyond the context you provide, and we aim to use it in a way that is relevant to your request.

Operating and improving the website

Technical and usage information may assist us to maintain the security and operation of casadadiversao.com, diagnose issues, understand how visitors use the site and improve its content, navigation and performance. This information may be considered in an aggregated or practical operational context. We do not describe this as profiling, automated decision-making or behavioural advertising, because those practices are not set out in this policy.

Communications where appropriate

We may use contact information to send requested information or other communications where permitted. If you no longer wish to receive direct marketing communications, you can ask us to stop by contacting [email protected] or by using an available unsubscribe mechanism. Some necessary service-related responses may still be sent where relevant to an enquiry or interaction you have initiated.

Disclosure

When information may be disclosed

Service support

Service providers supporting our operations

Personal information may be made available to trusted service providers where reasonably necessary for website operation, communications or other services requested by a visitor. Where applicable, we expect providers to handle information only for relevant purposes and subject to appropriate obligations. The particular arrangements involved may vary over time, so this policy does not list individual vendors or describe specific hosting, email, customer-management or analytics systems.

Protection

Legal, safety and business protection reasons

We may use or disclose personal information where required or permitted by law, or where reasonably necessary to protect rights, safety, property, or the integrity of our website and services. This does not mean that information is routinely disclosed to authorities or other organisations. Any such handling will depend on the circumstances and the lawful basis available at the relevant time.

Continuity

Business change

Personal information may be relevant to a proposed or completed organisational change where this is lawful and appropriate. In that situation, information may be handled as part of assessing, implementing or supporting the change, subject to applicable privacy obligations. This is a standard contingency only and does not indicate that any current change is planned.

Website choices

Cookies and website choices

What cookies may do

Cookies and similar technologies may be used to help casadadiversao.com function, remember preferences, understand website use and improve performance. A cookie is a small piece of information that is stored or accessed through your browser or device. It can help a website recognise a browser during a visit or across visits, depending on the technology and settings involved. We do not name particular consent platforms, analytics providers or advertising technologies in this policy.

Managing browser settings

You can control or delete cookies through your browser or device settings. The available choices and instructions differ between browsers and devices, so it is best to consult the support information for the tools you use. If you disable certain cookies, some website features may not work as expected or your preferences may not be remembered. Managing these settings does not necessarily control every technology in every browsing environment.

Read our Cookie Policy

For more detailed information about cookie-related practices and choices, please read our Cookie Policy .

Care and retention

Security and retention

Reasonable safeguards

Casa da Diversao takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. The safeguards we use may include organisational and technical measures that are appropriate to the circumstances and the nature of the interaction. However, no method of transmission over the internet or method of storage can be guaranteed completely secure. We therefore encourage visitors to take care with the information they choose to share online.

How long information may be retained

Personal information may be retained for as long as reasonably necessary for the purposes described in this policy, to meet applicable obligations, resolve concerns and maintain appropriate records. The appropriate period can depend on the nature of the information and the interaction to which it relates. Where appropriate, information may be deleted or de-identified when it is no longer needed. A request for deletion will be considered in context and may not always result in immediate or complete removal.

Your requests

Access, correction and privacy concerns

Request access or correction

You can contact Casa da Diversao if you want to request access to personal information we hold about you, or if you believe information should be corrected. Please include enough detail to help us identify the relevant interaction or record, such as the nature and approximate timing of your contact with us. We may need to take reasonable steps to verify your identity before acting on a request, particularly where information could otherwise be disclosed to the wrong person.

Primary route: [email protected]. Secondary phone placeholder: +61 7 3126 5843.

Make a privacy complaint or raise a concern

If you have a privacy concern, please contact Casa da Diversao and describe the issue with relevant context. This may include what happened, when it occurred and the type of information or interaction involved. We will consider the concern and respond as appropriate to the circumstances. Our principal privacy contact route is [email protected]; please avoid including unnecessary sensitive details in your first message.

If the issue remains unresolved

If you are not satisfied with how a concern has been addressed, you may have rights to contact an appropriate privacy regulator or other relevant body, depending on the circumstances and applicable law. This possible external avenue will depend on the facts of your concern and the privacy framework that applies to it.

Contact and updates

Contact and policy changes

Changes to this policy

Casa da Diversao may update this Privacy Policy from time to time. The current version will show its effective date at the top of this page; the effective date for this version is 3 September 2026. We encourage you to review this policy periodically so you remain aware of the current information-handling approach.